SHIPPING POLICY
All orders take 5-7 Business days (bundles & closures) 2-3 weeks for custom wigs (not including weekends) or up to 3-4 weeks during sales & holiday season for process and shipping. When your order is purchased a tracking number will be provided to you by email. Only confirmed addresses will be shipped to. If your address was not confirmed your order will automatically be canceled, and an email will be sent out to let you know that your order didn't process. We are not responsible for post office delays. Orders made before 2pm (CST) Will ship the same day standard shipping (2-3 Business days) on non custom units Please purchase hair in advance to ensure you will receive hair on time.
Wig Return Policy
Due to the nature of the item, ALL sales are FINAL on purchases. Please take
your measurements and select options very carefully. Your custom wig will be
made according to your exact specifications. Please note, we are not
responsible for improper measurements resulting in a wig that does not fit. We
are also not responsible for variances in color caused by monitor settings or
photographs. If you are looking for a very specific color, we strongly
recommend sending the exact color choice and brand. This small investment can
save you hundreds of dollars worth of headaches.
RETURN & EXCHANGE POLICY
All Hair & WIG orders are FINAL! There will be no returns available. (NO REFUNDS) Exchanges are only allowed if there is an issue with your order. You must notify us within 3 Business days after receiving shipment by emailing us at [email protected] Hair must show NO obvious signs of being WORN! If eligible for an exchange you will be responsible for shipping. Please send us a tracking number in order for us to have a chance to keep up with the exchanged item. Please allow up to 5 Business days for us to process exchanged orders.
We Do Not Have To Accept Any Exchanges If Determined Unreliable Source.